RTM Critical Messaging for Aged Care
Critical Real Time Messaging
RTM Critical Messaging
RTM Cloud offers critical messaging services for aged care facilities across Australia, with real-time notifications, seamless system integration, and 24/7 visibility. Whether you need nurse call alerts or duress alarm escalations, we deliver reliable, compliant communication solutions you can trust.
Smart critical messaging for safer aged care
RTM Cloud’s Critical Messaging system is designed to deliver fast, reliable, and accurate communication in aged care environments. When seconds matter, our platform ensures that nurse call alerts, duress alarms, and emergency notifications reach the right staff members on the right device, every time.
Our intelligent platform keeps aged care teams connected with real-time notifications, reducing response times, enhancing care outcomes, and ensuring regulatory compliance. Whether you’re running a single facility or managing operations across multiple sites, RTM Cloud ensures critical information is never delayed or missed.
Real-Time notifications delivered with confidence
RTM Cloud’s system is more than just a messaging tool; it’s a comprehensive emergency alert system tailored for aged care. We enable delivery of critical messaging to smartphones and DECT handsets, wallboards(Annunciators), nurse stations, and pagers, along with desktops and cloud dashboards.
Messages can be pre-configured and prioritised to your organisations standard, ensuring rapid action and clear audit trails. All notifications are fully traceable and compliant with Australian aged care standards.
Built for aged care, compatible with your infrastructure
Our Critical Messaging system is designed specifically for aged care environments and integrates with a wide range of other IOT platforms. Whether you’re retrofitting or upgrading, our engineers ensure a smooth, low-disruption installation. We integrate with:
- Nurse call systems
- Duress alarms
- Fire and security panels
- Building management systems
- RTM IoT sensors
With centralised control and flexible configuration, you can adapt the system to suit any shift pattern, facility size, or care model.
Why critical messaging matters in aged care
In aged care, delays in communication can have serious consequences. From medical emergencies to resident falls, your team must act fast. Our Critical Messaging system enables:
Instant delivery of alerts to multiple devices
Escalation paths until acknowledgement
Time-stamped reporting for compliance
Seamless integration with existing systems
We help aged care providers enhance resident safety, support care staff, and streamline internal workflows by centralising and simplifying how urgent information is shared.
One platform, three powerful functions
Each component works seamlessly within the RTM Critical Messaging platform to ensure your facility is prepared for every situation.
Deliver real-time nurse call notifications to staff mobile devices or desktops for faster response times.
Enable staff to trigger alerts from wearable or fixed duress buttons. Escalate alerts until acknowledged.
Broadcast critical alerts (e.g. fire, evacuation) instantly across devices and locations. Ideal for whole-facility coverage.
Supporting compliance and quality care
With increasing regulatory oversight in the aged care sector, having a defensible and auditable record of staff communication is essential. RTM Cloud’s Critical Messaging platform supports your compliance obligations with:
Time-stamped delivery logs
Acknowledgement tracking
Customisable reporting tools
This empowers your team to demonstrate due diligence during audits and continuously improve response times and resident outcomes.
For further guidance on compliance and best practices, see the Aged Care Quality and Safety Commission.
Frequently asked questions
What is Critical Messaging in aged care?
Critical Messaging is a communication system that delivers urgent notifications, such as nurse call alerts, duress alarms, or emergency messages, in real-time to the appropriate staff. It ensures no critical event is missed.
Can I use this with our current nurse call system?
Yes. RTM Cloud’s platform is built for integration. We work with a wide range of nurse call and security systems to deliver a unified messaging solution.
How does this help with compliance?
Every message is logged, time-stamped, and traceable, making it easy to meet the documentation and reporting standards required by aged care regulators.
Is support available for multi-site aged care providers?
Absolutely. RTM Critical Messaging can be deployed across multiple facilities, with centralised dashboards and localised alert delivery. Our system scales with you.
TRUSTED EXPERIENCE ACROSS AUSTRALIAN FACILITIES
Ready to take improve safety, compliance and communication?
Enhance your aged care facility with the peace of mind that comes from a smart, responsive Critical Messaging system.
Contact us today to request a tailored quote or schedule a system demo.