A chime and a flashing light is not a record of who responded.
Plenty of aged care facilities still run nurse call systems that alert without context and leave no trace of who answered or when. Under the Aged Care Act, that gap is now a compliance problem as well as a safety one. IP nurse call changes what the system can tell you, and it retrofits into the infrastructure you already have.
- Retrofits into existing infrastructure
- IP, Wi-Fi, Radio or RS485
- Firmware updated remotely, no site visit
- Every call logged and timestamped
The system works.
It just can't tell you anything.
Most legacy nurse call systems do exactly what they were built to do twenty years ago. A resident presses a button, a chime sounds, a light flashes. What happens after that is invisible.
No record of who responded
The call was answered, probably. By whom, how long it took, and whether anyone escalated it are questions the system cannot answer, which makes them questions you cannot answer either.
Faults stay hidden until someone notices
A call point that stops reporting looks the same as a call point nobody has pressed. Without self monitoring, the first sign of a problem is often a resident who could not get help.
Every change means a site visit
Firmware updates, compliance changes and configuration tweaks all need a technician on site, which means cost, disruption and delay every time something needs adjusting.
Keep the system.
Change what it can tell you.
Most facilities do not need to rip out their nurse call to fix the problem. RTM Cloud sits across what is already in the building and turns it into something you can monitor, evidence and act on.
Continuous monitoring
Your nurse call is watched around the clock rather than checked once a year. A fault is picked up when it happens, not when someone needs the system and finds it silent.
Alerts before failure
Call points that stop reporting, pendants running low on battery and handsets dropping offline all raise an alert while there is still time to do something about it.
Evidence on demand
Response times, call volumes and alarm history, available as a report in seconds. What used to take days of manual collection before an audit is now a download.
One view across every site
Multi site operators see every facility on one dashboard, so a problem at one site does not depend on someone there noticing and passing it on.
Australian support, 24/7
When something does go wrong, our response centre is staffed around the clock and most issues are resolved remotely without a technician attending site.
Built for the Act
The Aged Care Act requires providers to demonstrate how they respond to residents. Continuous logging is what turns that obligation from a claim into a record.
Facilities replacing ageing hardware can move to IP nurse call, which is designed to retrofit into existing infrastructure rather than requiring a rebuild. CareTech IP nurse call is the system we install most often in Australian aged care and healthcare.
Self reporting call points
Each call point can maintain a standalone nurse call system in the room where it sits, and monitor itself for remote reporting and auditing.
Remote firmware upgrades
Once IP infrastructure is in place, firmware is upgraded remotely. Compliance and feature changes happen without a technician on site or hardware coming off the wall.
RTLS staff check in
Call points cater for RTLS hardware, so carers check in to a room without pressing anything. Once checked in, an emergency escalates automatically if a call button is pressed.
Scales over any medium
A true IP solution that runs over IP, Wi-Fi, Radio and RS485, so it works with whatever the building already has rather than dictating a single approach.
Integrates with other IP systems
Nurse call joins the other IP based systems in the building, all maintained to the same standard from one central point rather than each in isolation.
Room level data
IP handles the growing volume of information coming out of each room as technology advances, rather than being limited to a call and a chime.
Three questions worth asking about your current system
- Could you produce last month's nurse call response times without anyone compiling them by hand?
- If a call point stopped reporting overnight, how would you find out?
- When did someone last verify the system end to end, and what did that cost?
If you could not answer all three, that is worth half an hour.
Tell us what nurse call you are running and how many sites. We will show you what you would be able to see and evidence, and say plainly whether we can help.