Meeting complex demands in a high-trust environment
As the cornerstone of Australia’s blood donation infrastructure, it operates in a uniquely high-stakes environment. Each centre must uphold the highest standards of care, privacy, and safety, not only to protect donors and staff but to ensure the continued integrity of the blood supply itself.
They needed a partner who could deliver reliable, scalable, and integrated facility management solutions across its national footprint. The goal was simple: create a seamless environment where patient care and security work hand in hand.
That’s where RTM Cloud came in.
The challenge: unify technology without disruption
They weren’t starting from scratch. Like many organisations, it already had some systems in place, but they weren’t working together in a way that made daily operations safer or more efficient.
The organisation needed to upgrade its existing infrastructure and integrate three core systems:
- A responsive, intelligent nurse call system to assist donors
- Comprehensive CCTV monitoring for safety and deterrence
- Secure access control for restricted areas and sensitive data
And it had to be done in a way that respected the operational flow of a busy clinical environment.
The RTM Cloud solution: integrate, optimise, protect
RTM Cloud delivered a tailored solution designed to work with their existing infrastructure while enhancing performance, visibility, and safety.
1. Nurse Call System: Fast, clear communication between donors and staff
At the heart of the solution is an intuitive nurse call system designed to support fast response times and calm, coordinated care. Whether a donor is feeling unwell or simply needs assistance, the nurse call system enables direct communication with on-site medical staff.
By embedding the system into the broader RTM Cloud IoT platform, they gained real-time visibility into calls, response times, and care coordination, empowering staff to respond swiftly and confidently to donor needs.
2. CCTV Monitoring: Always-on visibility for proactive safety
To complement the nurse call system, RTM Cloud implemented a powerful CCTV monitoring network across all key areas of their centres. Strategically positioned cameras provide continuous surveillance, helping prevent security incidents before they happen and enabling quick resolution if they do.
This level of monitoring supports a secure, transparent environment for both donors and staff, while maintaining the trust and confidence that they are known for. The footage also integrates into RTM’s central dashboard, offering an extra layer of visibility for management and compliance reporting.
3. Access Control: Protecting the people, the product, and the data
Sensitive areas such as storage rooms, donor records, and clinical labs require strict access controls. RTM Cloud incorporated biometric and access card authentication into their facilities, adding a critical layer of protection.
These access control systems not only safeguard physical spaces but also support compliance with data security and privacy protocols. All access attempts are tracked and logged via RTM Cloud’s facility management solutions, making audit readiness simple and secure.
The result: a safer, smarter environment for donors and staff
This collaboration with RTM Cloud marks a significant step forward in how Australian blood donation centres manage risk, care, and compliance.
By integrating a responsive nurse call system, robust CCTV monitoring, and intelligent access control into one unified platform, they have redefined what best practice looks like in its sector.
More importantly, the partnership ensures that donors feel safe and supported throughout their visit, and staff have the tools they need to provide the highest standard of care — all within a secure, streamlined environment.
Smarter facility management solutions start with integration
At RTM Cloud, we don’t just install systems. We design integrated, flexible facility management solutions that adapt to your environment, whether you’re in aged care, health, or public safety.