A leading national aged care provider · 90 sites
They stopped paying for annual audits. And started doing them four times a year.
External contractors were auditing nurse call systems once a year, at $3,000 per site. RTM Cloud put that capability in the hands of their own maintenance officer more often, and for nothing.
An annual audit tells you the system worked on one day of the year.
With operational costs climbing, RTM Cloud was engaged to review the provider's nurse call technology and find where IoT could work across both their legacy and future systems starting with the time and cost tied up in auditing.
- External contractor, per site
- $3,000
- Audit frequency
- Once a year
- Sites across the group
- 90
- Annual cost
- $270,000
What auditing was costing
Twelve months between checks
A fault developing the week after an audit could go undetected for close to a year. On a nurse call system, that gap is the whole risk.
No visibility between visits
Between audits, the facility had no independent way of knowing whether the system was performing as expected.
Confidence erodes quietly
Where care teams work around a system they don't fully trust, complacency sets in and that is harder to measure than a repair bill.
A smarter dashboard, and an audit their own team could run.
The RTM IoT platform put nurse call system status in front of the people already on site. Instead of booking a contractor once a year, the facility's maintenance officer runs the audit themselves every 90 days.
Before
- External contractor, $3,000 per site
- Audited once a year
- No visibility between visits
After
- Maintenance officer runs the audit
- Audited every 90 days
- System status visible on the Dashboard
Cost savings
$3,000 saved per site each year by moving from an external contractor to the maintenance officer running audits on the IoT platform $270,000 across 90 sites.
Increased reliability
Auditing every 90 days instead of annually meant system issues were identified and resolved quickly. That proactive approach reduced system downtime and gave assurance to residents and care teams alike.
User confidence
Care team confidence improved once the maintenance officer took ownership of the system rather than waiting on an external visit.
Enhanced communication
The platform's advanced features supported better communication and greater trust in the system raising the level of care, and reducing the chance of teams working around faults they'd learned to live with.
What are annual nurse call audits costing you?
Based on the $3,000 per site, per year external audit cost in this case study. Your own contractor rates may differ.
Your systems are already telling you something. Most facilities just can't hear it.
We'll walk your sites through what RTM Cloud would show you, and what it would take to run your own audits.
