Support resource

Six guides. One job each.

Short animated walkthroughs for pairing and setting up RTM devices plus a printable version of each. No login, nothing to install.

Quick start videos

Watch it done, then do it.

Short animated walkthroughs one for each setup task. Click any video below to play it.

Pairing Enzo to Receiver Quick Start Guide

Storage Mode Enzo Quick Start Guide

Pairing Receiver and Transmitter Quick Start Guide

PIR Quick Start Guide

Caretech Transmitter Quick Start Guide

Setting up Wireless Floormat Quick Start Guide

Quick start brochures

Prefer it in your hand?

A printable version of every quick start guide. Download it, print it, or keep it on your phone no login needed.

Still stuck?

The guide should have covered it.
If it didn't, tell us.

The device still isn't behaving

If you've followed the guide and it's still not working, don't keep trying contact the help desk and we'll pick it up from there. It's logged straight away, day or night.

Monitored 24 hours a day, 7 days a week.

There's no guide for what I need

We build these based on what people actually ask for. Tell us which device or task you were looking for and we'll add it to the list.

Checking devices one by one? There's a faster way.

The RTM IoT platform shows the status of your nurse call and connected devices across the whole site, so you know what needs attention before you start walking.

See RTM IoT