A pager tells you something happened. Not where, or how urgent.
RTM Critical Messaging takes the alerts and alarms from equipment you already have and puts them on a handset your carers can read at a glance. Room, type of call, how long it has been waiting, and who has accepted it.
- Duress works even when locked
- All messaging stays on site
- Works with your existing equipment
- Rugged Samsung handsets
Everything a carer needs on one screen.
The app handles the critical messages, alerts and alarms coming from equipment already in your facility, and presents them in priority order on a handset. Intuitive, interactive, and far more informative at a glance than a pager or a DECT handset.
Priority, room and waiting time, without opening anything
A carer glances at the handset and knows which call matters most, where it is, and how long it has been waiting. No codes to interpret and no calling the desk to ask.
- Colour coded by call type and urgency
- Live timer on every open call
- Accept or reject, so everyone knows it is covered
- Popup, vibration and audio notification
Duress that always works
The duress button functions even when the handset is locked or in sleep mode, so a staff member does not have to unlock a phone in the moment they need help.
Accept or reject
Staff acknowledge a call from the handset, so the rest of the team can see it has been picked up rather than everyone responding or nobody responding.
Notifications that get noticed
Popup, vibration and audio notification together, with user profile messaging so the right person gets the right alert rather than everyone getting everything.
Callback from the handset
Callback to SIP or GSM enabled devices, so a carer can follow up a call without switching to another phone or finding a desk.
Auto login on power up
Handsets log in automatically when switched on, and extensions can be changed live, so a device handed over at shift change is ready without a setup process.
Customisable event duration
Live event duration is configurable, so how long a call stays active before escalating matches how your facility actually runs.
Browser based dashboard
See how many devices are online and which extensions are in use around the facility, from a browser rather than a dedicated terminal.
Handset fleet management
Manage the whole fleet centrally, with Samsung fleet deployment for rolling out or replacing devices without configuring each one by hand.
Advanced logging
Detailed logs of messages and events, which is what turns day to day messaging into evidence you can produce when someone asks.
Messaging stays on site
All messaging information remains onsite rather than passing through a third party service, which matters when the content concerns residents and patients.
Programmed to your rules
Comprehensive programming features mean the system behaves the way you want it to and delivers the right information to the right people.
Built on Samsung, Android 8 and above
Developed in partnership with Samsung on a robust, stable platform, with a range of special features and a higher level of security than standard Android.
Whatever is already in your building, we have probably connected to it.
Most facilities run a mix of equipment collected over years, some of it from vendors who no longer exist. Rather than asking you to standardise first, we map what you have and build the interface around it. This is how that works.
Requirements gathering
We work out the nature of the input data, its format and structure, where it comes from, and what the interface needs to produce at the other end.
Data mapping
We map the input data to the output format you need, identifying any gaps or discrepancies that have to be dealt with before anything goes live.
Integration
We connect the input data to the target system, building APIs or custom connectors where needed so the two can exchange data properly.
Data validation
Validation processes check the input for errors and inconsistencies, so what reaches a carer's handset is accurate rather than merely fast.
Interface design
Once the data is integrated and validated, we design what people actually see, including the visualisations, reports and dashboards.
What it looks like on site
Your existing equipment feeds the RTM server, which can run on your hardware or as a virtual machine. From there messages reach staff handsets over your network, and the dashboard shows management what is online.
- Runs on an RTM server or a virtual machine
- Handsets connect over your existing Wi-Fi
- All messaging information stays on site
- Dashboard shows devices online and extensions in use
Bring us the equipment list. We will tell you what we can connect.
Thirty minutes to go through what you are running and how your team currently gets told something has happened. You will get a straight answer on what is possible and what it would involve.