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Contact RTM Cloud

Two ways to reach us.
One is much faster.

If something isn't working at your facility, go straight to the help desk it's monitored 24/7 and raises a ticket the moment it lands. The form below is for everything else.

Existing clients — support

Something needs fixing

Faults, outages, system questions, anything on site. Contact the help desk directly and it's logged and actioned straight away. Don't use the enquiry form it isn't monitored after hours.

Email the Help Desk Call 1300 997 248

Monitored 24 hours a day, 7 days a week.

Everything else

Talk to the Team

New enquiries, quotes, partnerships, media, or anything that isn't a support issue. Send us a message and we'll come back to you.

Go to the Enquiry Form

Answered during business hours, Monday to Friday.

Existing clients

Support requests go straight to the help desk.

Emailing or calling the help desk raises a ticket immediately and puts your request in front of the team who can act on it. Sending the same request through the enquiry form adds a step, and outside business hours it waits until morning.

The Help Desk

One address, one number. Both reach the same team.

Email [email protected] Phone 1300 997 248 Office Unit 2/19 Redcliffe Gardens Drive
Clontarf QLD 4019

Monitored 24 hours a day, 7 days a week.

What to include

The more of this you can give us up front, the fewer times we have to come back to you before we can start.

  • Your facility name and location If you manage more than one site, tell us which.
  • What's happening What you're seeing or hearing, and where in the building.
  • When it started And whether it's constant or comes and goes.
  • Who to contact on site A name and a mobile for whoever can let us in or check something for us.
  • How urgent it is Tell us plainly if resident safety is affected — that changes how we prioritise it.
Everything else

Tell us what you need and we'll point you at the right person.

New enquiries, quotes, partnerships, tenders and media. Give us enough to work with and we'll come back to you with someone who can actually answer, rather than a holding reply.

A person reads it

Your message goes to the team member who handles that kind of enquiry, not to a general inbox nobody owns.

We come back with substance

If you've told us what you're trying to solve, the first reply will address it rather than asking you to book a call to find out.

Business hours only

Enquiries are answered Monday to Friday. Anything sent over the weekend is picked up the next business day.